GUEST SERVICES VOLUNTEERS
What to know for Sunday
SEE YOU SUNDAY!
September 11
What to Know
Prayer Huddles in Room #260
All Greeters - please ensure that you are speaking to all Families with kids inviting them to utilize Brookstone Kids or Family Worship. If they choose to worship inside the Main Worship Center, please sit on the back row.
Ushers - please ensure that Families with children are sitting on the back rows. If they do not want to sit there, please remind them to leave the Worship Center as soon as their children become restless or a Guest Services Team Member will approach them to assist.
ADDITIONAL RESOURCES:
USHER NOTES
Usher Responsibilities
Door Protocol
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When service begins all Worship interior doors should be closed and all interior and exterior worship doors should be opened after dismissal is given.
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During the service, help direct guests to exit and enter using the main doors.
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Between services: Leave all doors open.
BEST PRACTICES
Guest Services Core Values
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Prioritize Guests
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Anticipate Needs
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Remove Obstacles for distraction.
The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at Brookstone!
All teams need to be aware of the most common practices we find pulling us away from guests:
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Cell phone use
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Personal conversations
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Leaving your serving position before the designated time
ABOUT
Mission & Vision