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GUEST SERVICES VOLUNTEERS

What to know for Sunday

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SEE YOU SUNDAY!

May 26

What to Know

  • 9:30am Ushers - following service please pick up Reserve signs and place on first three rows in front of baptistery.  

  • Baptism following 11:15am service.  Ushers - please ensure no small children are seated on the front row in front of baptistery.  

  • Door hangers available at the Information Desk. 

THIS WEEK'S SERVICE

ADDITIONAL RESOURCES:

Additiona Resources
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8:00, 9:30 & 11:15 Services

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Inside the Building

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What to Wear

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Submit Here

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Be Prepared

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Learn the Basics

DOOR NOTES

Door Greeter Responsibilities

Outside Doors

Please open and close doors for guests when the weather is cold or hot to avoid propping doors. This keeps the temperature inside the building comfortable for guests.

NEW GUEST GREETER NOTES

New Guest Greeter Responsibilities

INFORMATION DESK NOTES

Information Desk Responsibilities

USHER NOTES

Usher Responsibilities

Door Protocol

  • When service begins all Worship interior doors should be closed and all interior and exterior worship doors should be opened after dismissal is given.

  • During the service, help direct guests to exit and enter using the main doors.

  • Between services: Leave all doors open.

PARKING NOTES

Parking Responsibilities

Signage/Cones Protocol

  • Signage/Cones in New Guests parking spots.

SECURITY NOTES

Security Responsibilities

MEDICAL NOTES

Medical Responsibilities

BEST PRACTICES

Guest Services Core Values

  • Prioritize Guests

  • Anticipate Needs

  • Remove Obstacles for distraction.

The guest who arrives late deserves the same experience as the guest who arrives on time. We never know when someone is at church for the first time or the first time in a long time. We want all guests to have a remarkable experience at Brookstone!

All teams need to be aware of the most common practices we find pulling us away from guests:

  • Cell phone use

  • Personal conversations

  • Leaving your serving position before the designated time

ABOUT

Mission & Vision

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